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Remote Technical Support Specialist

XPENG · Netherlands · —
RemoteFull Time Posted 16d ago

About the role

Introduction The Remote Technical Support Specialist will play a key role in supporting our call center, dealer network, and customers by remotely diagnosing vehicle issues, supporting Over-The-Air (OTA) functions, analyzing telematics data, and coordinating technical...

What you'll do

Own remote technical support specialist work end-to-end, from first task to delivery
Collaborate daily with cross-functional teammates
Raise the bar on quality, performance and best practices
Share what you learn and help the team grow

What we're looking for

Mid-level experience in a similar IT & Development role
A track record of relevant, real-world work
Clear communication in a collaborative team
Ownership, curiosity and a sharp eye for detail

What we offer

Competitive salary, reviewed regularly
Flexible, hybrid-friendly schedule
Annual learning & development budget
Health insurance and wellness perks
Generous paid time off